Customer Service

Our support and integration offers for corporate Customer Service departments

Define new services and pathways

As the guarantor of your organization’s customer satisfaction and retention, you must :

Provide a flawless customer experience.
Provide your teams with simple, effective tools that cover all channels and uses.
Reduce your operating costs.

Identify trends

Based on your customers’ needs :

By tailoring solutions as closely as possible to your customers’ needs.
By implementing a customer service that offers a degree of autonomy to customers via self-service functions or automated services.
By providing follow-up and permanent traceability as to the progress of their requests.

Based on your teams’ needs :

By bringing together all phone, e-mail, post and social network channels within a common interface.
By pooling all know-how within a shared, accessible knowledge base.
By monitoring all the data important to your business.

Our offers

End-to-end support from consulting to integration.

Roll out a crisis call center

During exceptional events, help to temporarily increase capacity in order to deal with high call volumes

Measure customer satisfaction

Anticipate customers’ needs and problems to better satisfy them

Advanced Customer Relationship Center

Design of an omnichannel tool to meet the challenges of customer relationship centers

Keep your customers connected and satisfied

Implement a reliable, scalable solution to build customer loyalty and help you stand out

Qualify and secure your customer base

Improve your customer knowledge and make your data more reliable with a solution aligned with your Salesforce CRM

Our customer cases

Implementation of an Enterprise & Broker portal

This insurance company for professionals wishes to provide an effective solution when offering its policies to companies.

Customer Care Project

To modernize its IS, this cosmetics company wished to implement a Customer Service solution.

Customer Relationship Platform

The customer relationship platform wanted to implement a single tool for its customers.

Creating a customer information system

Tech-Way wanted to create a state-of-the-art technical maintenance company featuring a fully integrated information system.

Global redesign of the Salesforce Platform

Implementation of the solution in view of the company’s future needs, taking into account the industrialization of its relationship with its retailers.

Design and rollout of Customer Solutions

Rollout of the Salesforce platform for a French company specializing in digital signage.

Meet our experts

Want to go a step further side by side ?

Do you have a key project to conduct ? Need to adapt or, on the contrary, lead the way ? We look forward to hearing your challenges and working on their solutions !