Group International Competence Center
To support this world leader in insurance, the Group ISD set up a Competence Center that works on architecture and solution choices, as well as on project management.
Service Cloud
With Service Cloud, Comforth Easyfront helps you optimize the work of your customer service teams.
Ensure proactive service
Service Cloud is the part of the Salesforce platform that lets you reduce response times and make available all the customer information your teams need in order to deliver a proactive, quality service.
Service Cloud helps you:
- The omnichannel feature provides optimal customer interaction across all channels.
- The combination of telephony and IT makes pick-ups easier thanks to feedback screens.
- Queue and ticket management provides simple, efficient follow-up.
- Shared knowledge bases allow for consistent prompt responses.
- Dashboards provide multi-criteria follow-up allowing prompt action and reaction
Our customer cases
Customer Marketing & Communication
This luxury shoe brand wanted to implement Salesforce Marketing Cloud to professionalize its communications.
Customer Care Project
To modernize its IS, this cosmetics company wished to implement a Customer Service solution.
Customer Relationship Platform
The customer relationship platform wanted to implement a single tool for its customers.
Design and rollout of Customer Solutions
Rollout of the Salesforce platform for a French company specializing in digital signage.
Global redesign of the Salesforce Platform
Implementation of the solution in view of the company’s future needs, taking into account the industrialization of its relationship with its retailers.
Want to go a step further side by side?
Do you have a key project to conduct? Need to adapt or, on the contrary, lead the way? We look forward to hearing your challenges and working on their solutions!